FAQs

Returns and Exchanges

Lazy Daisy Creations aims to provide you with quality handmade clay items and we want to ensure you are always satisfied with your product

However, unfortunately sometimes some products can be damaged during shipping. If this is the case, Lazy Daisy Creations requires you to contact us via email at info@lazydaisycreations.com.au for a refund or exchange to be arranged. 

Lazy Daisy does not offer refunds or exchanges on change of mind and will offer a exchange or refund on a case by case basis for any products presenting any major manufacturing problems. 

Lazy Daisy does not accept responsibility for exchange or refund on items broken or damaged during use.

Product Care

Clay is a very strong and durable medium, however it is not indestructible. Please handle all your pieces very delicately and with great care as some pieces (especially the delicate petals) could snap if enough pressure is applied.

Please avoid leaving any clay products in direct sunlight as any glued parts may become loose when exposed to heat.

 

Shipping and Delivery 

Handmade and made to order items may take up to 10 business days to be made and shipped. Once your order has shipped you will receive an email notification with your tracking number.

Lazy Daisy Creations ships Worldwide!

Orders are shipped via Australia Post and are subject to their delivery times. Please see below for a breakdown of usual delivery times:

Australia Standard Shipping - up to 6 business days ($10.50)

Australia Express Shipping - 2 to 4 business days ($14)

 

USA and Canada Standard Shipping - 6 to 27 business days ($21.60)

New Zealand Standard Shipping - 7 to 12 business days ($14.80)

UK and Europe Standard Shipping - 6 to 27 business days ($25.50)

Asia Pacific Standard Shipping - 6 to 27 business days ($22.70)

Rest of the World Standard Shipping - 6 to 27 business days ($32.99)

 

Taxes and Import Charges

Lazy Daisy Creations does not take responsibility for any extra taxes or import charges that may occur upon arrival at destination countries. It is the customer's responsibility to be aware of any additional taxes from their home country.